Payment for customer orders (online)
Customers pay for online orders via credit card at the point of purchase. Online orders include all orders placed via a Girl Scout's online storefront, including direct shipped, in-person delivery orders, and Care to Share purchases. Girl Scouts and families do NOT collect payment from customers for online orders.
GSOFCT receives credit card payments. The total amount of these purchases, excluding fees for shipped orders paid for by the customer, will be credited to the troop on the Treats & Reads website. This amount will be accounted for when calculating the amount due to GSOFCT from the troop.
Payment for customer orders (in-person order card)
Customers pay for items ordered in person (nut and candy items, including Care to Share purchases recorded on the order card) when placing the order with the Girl Scout. The Girl Scout/family should collect the payment when the order is placed. Customers can pay with cash or check payable to GSOFCT.
Girl Scouts/families should turn in all money, including checks payable to GSOFCT, collected for in-person orders to the troop co-leader or troop Treats & Reads volunteer no later than November 3, 2023. This deadline will allow enough time for the troop to deposit the money into the troop bank account ahead of the scheduled ACH payment (November 13, 2023).
If the troop experiences a bounced check or family payment issue, the troop volunteer should contact Customer Care at firstname.lastname@example.org or (800) 922-2770. The communication should include:
- The troop number.
- A description of the problem.
- Steps troop volunteers have already taken to resolve the issue.
Troop payments to the council
Troop payments to GSOFCT are made via ACH withdrawal from the troop bank account. The council will calculate troop proceeds before the ACH transaction, and troop proceeds will remain in the troop bank account.
There will be one ACH transaction from the troop's bank account on or after November 13, 2023, to pay the amount due to GSOFCT. If the council owes proceeds to the troop, the council will initiate a deposit transaction to the troop bank account on or after November 13.
Submitting the ACH authorization
A troop volunteer who is a signer on the troop bank account needs to complete an ACH authorization EVERY membership year. The link to the 2023-2024 ACH authorization is here and the ACH Terms of Agreement are here.
Please double-check for accuracy before submitting the authorization; GSOFCT will not be able to initiate a transaction if the information provided is incorrect. A signer on the troop bank account must complete and submit the 2023-2024 ACH authorization form no later than October 20, 2023.
NOTE: ACH authorizations submitted BEFORE September 6, 2023, are NOT valid for the 2023-2024 membership year.
The volunteer who submits the authorization will receive an email confirmation from JotForm. If an email is not received (be sure to check spam/junk folders), the authorization was not successfully submitted and will need to be resubmitted.
Once the council initiates an ACH transaction, it can take up to ten business days for the transaction to be posted to the troop's bank account. If funds are not withdrawn or deposited after ten business days, please get in touch with Customer Care at email@example.com, or (800) 922-2770.