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Staff Directory

  • Please contact Customer Care with any questions at (800) 922-2770 and hold for a customer care representative or use our Contact Us form.
  • ¡Nosotros hablamos español! Contáctenos vía correo electrónico o llame al ext. 3900.

Customer Care

JoAnn FarrellDirector of Customer Care
Patricia BraconeCustomer Care Lead
Jessica OuelletteCustomer Care Specialist
Debbie MastroanniCustomer Care Specialist
Santa GonzalezCustomer Care Specialist

Executive Team

Diana MahoneyChief Executive Officer
Patrisha HillimanExecutive Assistant
Tracy Knofla Chief Mission Delivery and Inclusion Officer
Deb AsettaChief Financial and Administrative Officer
Elaine GilbertChief Administrative and Financial Officer’s Admin Assistant

Camping Services

Karen NelsonDirector of Camping Services
Jane BielefieldSenior Manager of Camping Services
Bonnie StewartAdministrative Assistant


Alyssa YaconeDirector of Marketing and Communications
James MoranDigital Marketing Specialist
Madison BaileyCommunications and Design Manager

Community Outreach

Ana ValentinDirector of Community Outreach
Lillian AldarondoLatinx Community Support Specialist
Melissa CrespoCommunity Outreach Program Manager


Mark SprankelController
Nicki SeguraFinance Specialist
Kim GillespieFinance Manager
Paul CarrozaPayroll Administrator

Fund Development

Jennifer McHaleSenior Manager of Grants Management
Allison KoehlerSenior Manager Fund Development and Events
Elizabeth HoffGrant Writer
Erin O'MearaDevelopment Operations Specialist
Lea DantzAdministrative Assistant
Colleen CorriveauAssociate Director Fund Development

Human Resources

Shavaughn RobinsonSenior Manager of Human Resources

Member Experience

Kari KaplanDeputy Chief of Member Experience
Jenna BowenSenior Manager of New Troop Development
Tracey KingNew Troop and Renewal Experience Specialist
Stephanie LicataMembership Placement Manager
Traci MurphyVirtual Experience Specialist
Deb SabiaSenior Member Experience Manager
Jackie ComandiniMember Experience Specialist
Caitlin DorringtonMember Experience Specialist
Rebecca RendeMember Experience Specialist
Gladys RomeroMember Experience Specialist
Jamelle WhiteMember Experience Specialist
Nicole MangioneMember Experience Specialist
Janeska CardonaMember Experience Specialist
Regina LynchMember Experience Specialist

Mission Delivery

Marie AllisonMission Analyst
Naseema GilsonVolunteer Education Specialist

Product Sales

Ann Nunn-HackuDirector of Product and Retail Sales
Susan PrattSenior Product Sales Manager
Lisa DeschnowProduct Sales Manager
Devon DzicekProduct Sales Manager
Erica ElliotProduct Sales Manager

Property Services

Michele VelezDirector of Property Services

Technology and Data

Sheena YoungDirector of IT Systems Strategy & Process Innovation
Bruce JohnsonNetwork Manager
Danielle FreyManager of Strategic Reporting

Retail Operations

June VaineSenior Manager of Retail
Faith LawtonRetail Clerk
Diana BellucciRetail Clerk
Suzy CurticeRetail Clerk
Kerry CollazoRetail Clerk

Girl Experience

Linda KalishDirector of Girl Experience
Jacque Simpson-GilsonSenior Manager of Girl Experience
Nicole SimmonsAdministrative Assistant
Lauren FruehanGirl Leadership and Highest Awards Coordinator
Melissa MasonGirl Experience Coordinator
Ellyn SavardSenior Manager of STEM Experience
Susan SmithSTEM Experience Specialist
Jeanette BarrowsAdventure Experience Coordinator
Melissa IlliesGlobal Experience Coordinator