2021 Council Cupboard List | PDF
How to submit a cookie cupboard order | Video
What is a cookie cupboard?
Cookie cupboards are locations where additional cookies can be
picked up to fill orders that come in AFTER the Initial Order Taking
Period. Troops can also pick up inventory for a cookie booth sale at a
Cookie cupboards are most frequently managed by volunteers in
available space, such as living rooms, garages, storage units, and
donated spaces at businesses. There are also cookie cupboards in the
Hartford and North Haven service centers.
There are two types of cookie cupboards: council and service unit.
Council cookie cupboards are open to any troop in any service unit. Click here for the complete list of council
cupboards. Service unit cookie cupboards are open to troops in a
specific service unit. Check with your service unit cookie
manager/service unit manager to see if your service unit will be
hosting a cookie cupboard this year.
When are cookie cupboards open?
Cookie cupboards will open during the last week in February through
March. Council and select service unit cupboards will open for
business the week prior to cookie delivery weekend and the remaining
service unit cupboards will open the first week in March.
Cookie cupboard hours and days of operation are determined by the
cupboard manager. While some cupboards are managed by council staff,
most are managed by volunteers.
Some cupboards have specific days and times that they are open while
other cupboards have a more flexible schedule. Troop volunteers can
see a cupboard’s schedule as well as the cupboard manager’s contact
information in the Cookie Transaction dialog box in eBudde (review the
submit a cookie order video for instructions on how to
submit a cookie order to the desired cupboard).
How are cookies ordered/reserved through a cookie cupboard?
Cookie orders are submitted to the cupboard directly in eBudde on
the Transaction tab. Please review the How to submit
a cookie order video for complete instructions on how to
submit a cookie order in eBudde. Troop volunteers must reserve cookies
AT LEAST six days prior to the desired pickup date. Cookies for booth
sales can be scheduled to be picked up NO SOONER than five business
days prior to the booth sale.
If a troop needs cookies sooner than six days, the troop volunteer
should contact the cupboard manager directly to see if the request can
be filled. Troop volunteers will NOT be able to submit an order to a
cookie cupboard in eBudde for pickup sooner than six days based on the
date the order is submitted.
Can cookies that are picked up at the cupboard, but not sold, be returned?
Yes, with the following qualifications:
- Only full cases are eligible to be returned (no partial cases
or individual boxes). The cases must be UNOPENED and be in sellable
condition i.e. not damaged.
- Troops can return up to 60% of
the number of cases picked up from the cupboard AND all returns must
be made within five business days of the booth sale date. For
example: If a troop picks up 10 cases for a booth sale, up to 6
unopened/undamaged cases can be returned to the cupboard the week
following the booth sale
- Only cookies that were originally
picked up from the cupboard are eligible to be returned. Cookies
that were part of a troop’s Initial Order and picked up on cookie
delivery day CANNOT be returned.
- Individual packages that
are picked up from a cookie cupboard become the immediate financial
responsibility of the troop and may not be returned to the
Can only full cases be picked up at the cupboard? What if a troop
only needs a couple of packages of a particular flavor?
Individual packages CAN be picked up from cookie cupboards; troops
do not need to pick up full cases if only a few packages are needed.
Once individual packages are signed for, however, they are not
eligible to be returned and the troop is financially responsible for
What Covid-19 safety measures will be in place at the cupboards?
Everyone will be required to wear a mask that covers their nose and
mouth. We will also have hand sanitizers at the cupboards for
volunteers. We encourage volunteers to bring their own pen to sign the
Cupboards are by appointment only in order to manage the number of
people who are present at the cupboard at any one time. Some cupboards
are using the date/time slot feature in eBudde and the troop volunteer
will be required to pick a date and time when entering the order in
eBudde. Other cupboards request that troops submit the cookie order in
eBudde and then contact the cupboard manager to make an appointment to
Be sure to check with the cupboard manager regarding what procedure
they are following regarding appointments.
How do I return cookies to a cupboard?
If the troop has cookies that are eligible to return, a troop
volunteer will need to contact the cupboard manager to make
arrangements to return cookies. REMEMBER: Individual
packages/partial/opened cases are not eligible to be returned.
All returns must be made within five business days of the booth sale.