Per executive orders from Governor Lamont, which have requested nonessential businesses and nonprofits to operate remotely so Connecticut residents can Stay Safe by Staying home, all GSOFCT events and activities, including cookie booths and the public sale of cookies, have been suspended through April 22. GSOFCT has also extended its remote work strategy through April 22. If you have questions about specific events or activities, please contact Customer Care at email@example.com or 800-922-2770. If you have questions about a service unit activity, please contact your service unit manager directly.
To help guide you through the remainder of the cookie program, we have compiled these FAQs. Should you have any additional questions or need guidance, please contact us at firstname.lastname@example.org.
What is the “Eat. Share. Show the Community We Care” campaign? Launched by GSUSA on March 27, 2020, this campaign strives to connect customers with councils that are still in their cookie season. By joining this national campaign, GSOFCT hopes to elevate the “Give Cookies” campaign initiated in mid-March to a larger audience.
All donation purchases that were received between March 17 and March 26 through the GSOFCT “Give Cookies” campaign will be donated to benefit front-line medical personnel, as promised. Beginning on March 27 through the end of the cookie program, all cookies purchased for donation via the council’s Digital Cookie site as part of the national campaign will also be donated to local hospitals and community health care organizations.
Through the “Eat. Share. Show the Community We Care” campaign, customers will also have an opportunity to purchase cookies to be directly shipped to them.
ALL cookies sold via GSOFCT’s Digital Cookie site between March 27 and the end of the cookie program WILL be attributed to girls and troops to count toward rewards and proceeds.
How will girls and troops receive credit for sales received through the national campaign? The best way to ensure that your Girl Scout receives credit for these sales is to share GSOFCT’s social media posts about the campaign AND add the link to your Girl Scout’s Digital Cookie site in the post. This way the sale will be credited directly to your Girl Scout. It is not too late to set up a Digital Cookie site! Contact email@example.com for assistance.
Alternatively a parent/guardian can use the online form to submit their Girl Scout’s information so she can be included in the pool of girls who might receive credit for the sales received through GSOFCT’s Digital Cookie site. Here is the link to the form -- https://form.jotform.com/200866207496158. Complete details are on the form.
How will the cookies be delivered to the hospitals and community health care organizations for the medical professionals to enjoy? GSOFCT will deliver these cookies in a safe manner following the protocol of the receiving facility. Girls/families/troops should NOT deliver cookies to medical facilities and first responders at this time. There will plenty of time for girls/families/troops to deliver cookies to our front-line medical professionals after the governor has lifted the “Stay Safe, Stay at Home” directive.
GSOFCT was offering a $5 discount off shipping for orders of 8+ packages. What is the last day this discount will be offered? April 5. Through April 5, customers who order 8+ packages for direct ship on EITHER a girl’s Digital Cookie site OR the council’s Digital Cookie site, will receive $5 off the shipping fee. GSOFCT will pay the $5 discount on behalf of the customer.
What can my troop and girls still do to complete the Goal Getter portion of the cookie program? While we know that many troops are finished with the cookie program, we know there are some girls and troops that are still working toward their cookie goals. With social distancing mandated and in-person meetups discouraged, GSOFCT is encouraging online sales. For girls/families and troops that are interested in continuing their participation in the cookie program, we’ve compiled some ideas that will help girls keep working toward their cookie program goals.
My troop needs additional cookies to fill girl orders. Since cookie cupboards are closed, can I still get cookies? Yes. Please contact the Product Sales team at firstname.lastname@example.org, and we can make arrangements to get the needed cookies to the troop. NOTE: There will likely be a delay in filling these orders as the cookie cupboards are currently closed.
What is the last day of the cookie program? The cookie program has been extended through April 12. Troops will have until April 12 to make final entries in eBudde, including selecting rewards and ordering Gift of Caring patches.
When will the final ACH payment be initiated?
The second and final payment will be pulled on Friday, April 17.
What do I do if my troop does not have all the money for the ACH payment? If your troop does not have a portion of the money due to council for the April 17th payment, contact Sunny Johnson (email@example.com) on the Finance team NO LATER than April 15, 2020, to explain the situation and request the Electronic Payment (ACH) Adjustment form. NOTE: The troop will be expected to pay as much as possible toward the amount due to council.
Has a decision been made about the experience rewards for this year’s cookie program? For girls who choose the Adventure Park reward at 300+ packages, the girls will receive a code that can be used at any point during the Adventure Park’s 2020 season (through November 2020).
If we have to cancel the Do Wow Things @ Lake Compounce event on June 13, we will make arrangements to get the admissions passes to the girl to use at a later date.
If we have to cancel The Sky’s the Limit with the CEO event on May 30, we will reschedule the event.
Can my troop or Girl Scout hold a cookie booth? No. During the time that Girl Scout activities are suspended, no cookie booths can take place and girls selling cookies in public is not permitted.
When and if it is appropriate to hold booth sales, we will let everyone know what the procedure will be at that time. Our decision will be based on guidance from the CDC and the CT State Department of Health.
If we are able to offer booth sales later this membership year, cookies will be available at select cupboards for troops to pick up inventory.
My troop had a booth sale scheduled, but it was cancelled because of concerns over COVID-19. I have cookies that I picked up from a cookie cupboard for the booth sale AND/OR the troop ordered cookies on the Booth line during the Initial Order. Can I return these cookies?
We had requested that all eligible cookies be returned by Friday, March 20. However, if you have cookies that meet the criteria below, contact firstname.lastname@example.org.
Cookies that are eligible to be returned are:
a) Cookies that were ordered on the Booth line on the Initial Order for a booth sale that was cancelled due to COVID-19 concerns OR
b) Cookies that were picked up from a cupboard for a booth sale that was cancelled due to COVID-19 concerns.
NOTE: Cookies on a troop’s EXTRA line on the Initial Order are NOT eligible for return
My troop has unsold inventory that is not eligible to be returned. When/if cookie booth sales resume will my troop be able to sell these cookies? Yes! Be sure to store the cookies in a cool, dry location away from pets and pests so the cookies will be ready for your customers.