May we exceed the stated capacities for buildings?
Day use and overnight capacities for each building are based on several factors, including local Fire Marshall State Codes and American Camp Association safety standards, and may not be exceeded.
What is a ServSafe Certification?
ServSafe is a food and beverage safety training and certificate program administered by the National Restaurant Association. Your food handler needs to know food safety and the critical importance of her or his role. Some of the concepts in the training include: Sanitation, The Flow of Food through Operation, and Sanitary Facilities and Pest Management. The ServSafe Food Handler Certification is recognized for a three-year period. For more information on ServSafe certification, visit servsafe.com.
What is DoubleKnot?
DoubleKnot, also referred to as “DK,” is the online system GSOFCT will be using for all site reservations. The link is available on our GSOFCT website for easy access. https://gsofct.doubleknot.com/facilitysearch/3554
How can I tell if the site is available for the dates I want?
You can search by date all GSOFCT unit/buildings for availability using the online reservation system. All information online is in real time. Reservations are not made until payment is processed. Reservations in your shopping cart are not guaranteed. You can also view the calendar via https://gsofct.doubleknot.com/app/calendar/reservations/3546
This link can be found on the GSOFCT website in the Property Section.
How will I know my troop’s reservation has been accepted?
After completing your online reservation with payment you will receive a receipt via email as a confirmation.
How will I know my service unit’s reservation has been accepted?
After completing your online reservation with the 10 percent deposit, you will receive a receipt as a confirmation.
Where can I find out what the rental fees are for properties?
All fees are shown underneath each unit/building when browsing availability. The lower rate of the range is the price for all registered GSOFCT users. Final pricing will be shown in your shopping cart.
If I book a site hourly or overnight, why is the price the same?
DoubleKnot is set up to use the same rate regardless if you rent two hours or 14 hours. It will charge for the unit/building per use. You should choose hourly if you don’t intend to sleep overnight or plan to use a site/building that does not allow sleeping. NOTE weekends all buildings are overnight option only.
We want to arrive earlier during the day for our overnight rental. May we?
No. You must reserve the site(s) for the time slot you wish to use them. Early arrival could interfere with another user/group using the site. The time between reservations is the time used by Rangers and Maintainers to ready the site for the next group.
How will I get codes or access to the camp?
You will still receive access instructions and other useful site information from the Property Services Department via email 48 hours prior to your stay.
Why don’t we get codes sooner to the buildings?
Codes are changed frequently. We change them for many different reasons. The best way to ensure you receive the proper codes is to send them out just before your reservation.
What if I have questions about the property?
You can contact the Property Services Department via email property@gsofct.org or you can call Monday through Friday, 8:30 a.m.-4:30 p.m. at (203) 239-2922.
Please Note: During the months of July and August, offices are closed on Fridays. Offices are also shut the week between Christmas and New Years Day.
Can I book multiple sites in one transaction?
Yes. You can book hourly sites, overnights and activities in one transaction. You can also book several dates and different camps in one transaction.
What if the group wants to rent the dining hall for just three hours? Will the price change?
No. The dining hall and other hourly units/buildings are rented at one flat rate per use. The rate is based on a minimum of two hours and a maximum of 14 hours. The price does not change regardless of the amount of hours you decide to use an hourly unit/building.
Why are activities charged differently than hourly?
Activities such as boating, swimming, archery, hatchet throwing etc are available for up to 4-hour sessions. Your cost will include 4 hours of the activity. If you chose to use it for 5-8 hours, you will need to add an additional 4-hour session in your cart to cover the extended hours.
What is an hourly unit/building?
An hourly unit/building is usually a common area that can be used during the day and is not available to be slept in. An hourly unit/building can be used from 8:00 a.m. to 10:00 p.m. each day. You cannot book an hourly unit/building overnight. Examples of hourly unit/building(s) are: Dining halls, pavilions, cook shelters, archery ranges, boating areas, playgrounds, etc.
Can you reserve a site overnight from 12:00 p.m. on Saturday to 5:00 p.m. on Sunday?
No. All overnight reservations have a check-in time of 3:00 p.m. and check-out time of 2:00 p.m. If you choose to reserve an overnight unit/building then you are required to reserve it from the allotted times available. Overnight unit/buildings reserved prior to the check in and out times would require an additional night’s stay.
Can I pay with my troop checking account?
No. Effective March 1, 2017; all online payments must be in the form of a debit or credit card. Checks and cash will no longer be accepted as a form of payment for site reservations.
Must I rent an entire camp?
Service Units and large groups may reserve the entire camp for their events. Smaller groups can plan their own special trips by renting areas within a larger site.
Please note: If you do not reserve the entire camp, you should plan on other Girl Scout groups and/or events sharing the property.
Why do I have to use the Service Unit Manager’s login information for Service Unit events or camporees?
You must log in with the Service Unit Manager’s credentials to book any service unit event or camporee. This allows the service unit to give a 10 percent deposit at time of reservation and allow them to pay in full six weeks prior to the event as opposed to paying in full. It also gives the service units 365 days in advance to book sites. Note only ONE person from a Service Unit can have these credentials. They are given to the Service Unit Manager. If the Service Unit would prefer another person to be able to book the events for the Service Unit an email must be sent to property@gsofct.org to change the credentials.
Why can’t I use my service unit login to book a troop event?
Troops can book Three for Free. They can also book smaller sites. Troops are also required to pay in full at time of booking. Please Note: Any troop that books under a service unit login will have their reservations cancelled immediately.
What if I do not pay in full six weeks prior to my service unit event?
Your event will be canceled, and the Service Unit will forfeit the initial deposit. The site will become available for others to reserve.
How far in advance can a troop reserve a site?
Troops can reserve up to 180 days in advance and must pay in full at the time of making the reservation.
I have a smaller troop and want to use the lodge can I book with another troop?
Yes. You can book with another troop to help share the expense. Only one troop leader is responsible for making the reservation. This is not considered a Service Unit event and the reservation should be made by a troop leader.
How can my troop/group use a pool, ropes course, waterfront, or archery area and/or equipment?
If your troop has facilitators, the troop can reserve the specialized area/equipment by choosing it from the hourly section online and completing the reservation with full payment. Taking advantage of the Three for Free option will waive the site cost but it does not apply to the use of specialized area/equipment.
How can the service unit find a facilitator for the pool, ropes course, waterfront, or archery area?
The Girl Experience Department can help secure facilitators for the use of specialized area/equipment.
NOTE: Many facilitators expect to be paid for services rendered. Current rates of $75 per half day and $100 or more per day are common. Service Units are expected to pay facilitators directly.
*Special Pool Regulations:
- Pool usage is subject to the approval of the Property Services Department.
- Pools are only available for rental from the end of summer camp until end of August.
- Pools must be requested a minimum of four weeks in advance. If no usage is scheduled, pools are subject to early closure.
